Michael Schiano⁠

I have spent 25 years in contact center operations and now consult on AI strategy.

Experiences

Follow Michael for more...

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Michael Schiano⁠

I have spent 25 years in contact center operations and now consult on AI strategy.

Experiences

Follow Michael for more...

Michael Schiano⁠

I have spent 25 years in contact center operations and now consult on AI strategy.

Experiences

Follow Michael for more...

By using this service, you agree to the Terms of Service and Privacy Policy.

Michael Schiano⁠

About

Experiences

AI Strategist & Contact Center Consultant@SPS ContactFix underperforming contact centers with AI

AuthorWriting a second AI book, due 2026

Podcast HostHost a podcast talking AI with founders

Vice President Operations@Upstream RehabilitationLifted bookings per agent from 12 to 20 a day

AI Strategist & Contact Center Consultant@SPS ContactLed contact centers from 50 to 2,000+ agents

AuthorPublished a book on AI and the workforce

Vice President Outreach & Engagement@Magellan HealthHit 124% of financial goals in 2023

Director Of Operations@Change HealthcareMoved 150 agents home in two weeks

Follow Michael for more...

Michael Schiano⁠

About

Experiences

AI Strategist & Contact Center Consultant@SPS ContactFix underperforming contact centers with AI

AuthorWriting a second AI book, due 2026

Podcast HostHost a podcast talking AI with founders

Vice President Operations@Upstream RehabilitationLifted bookings per agent from 12 to 20 a day

AI Strategist & Contact Center Consultant@SPS ContactLed contact centers from 50 to 2,000+ agents

AuthorPublished a book on AI and the workforce

Vice President Outreach & Engagement@Magellan HealthHit 124% of financial goals in 2023

Director Of Operations@Change HealthcareMoved 150 agents home in two weeks

Follow Michael for more...

Michael Schiano⁠

About

Experiences

AI Strategist & Contact Center Consultant@SPS ContactFix underperforming contact centers with AI

AuthorWriting a second AI book, due 2026

Podcast HostHost a podcast talking AI with founders

Vice President Operations@Upstream RehabilitationLifted bookings per agent from 12 to 20 a day

AI Strategist & Contact Center Consultant@SPS ContactLed contact centers from 50 to 2,000+ agents

AuthorPublished a book on AI and the workforce

Vice President Outreach & Engagement@Magellan HealthHit 124% of financial goals in 2023

Director Of Operations@Change HealthcareMoved 150 agents home in two weeks

Follow Michael for more...

Michael Schiano⁠

About

Experiences

AI Strategist & Contact Center Consultant@SPS ContactFix underperforming contact centers with AI

AuthorWriting a second AI book, due 2026

Podcast HostHost a podcast talking AI with founders

Vice President Operations@Upstream RehabilitationLifted bookings per agent from 12 to 20 a day

AI Strategist & Contact Center Consultant@SPS ContactLed contact centers from 50 to 2,000+ agents

AuthorPublished a book on AI and the workforce

Vice President Outreach & Engagement@Magellan HealthHit 124% of financial goals in 2023

Director Of Operations@Change HealthcareMoved 150 agents home in two weeks

Follow Michael for more...